Privacy Policy

We value your privacy and are committed to protecting the personal information you provide while submitting feedback during your train journey.

1. Information We Collect

• Full name (optional)
• Train and station details
• Ratings and feedback on services like cleanliness, food, facilities, etc.
• Contact details (only if voluntarily provided)

2. How We Use Your Information

Your feedback is used to improve train services, monitor service performance, and enhance passenger satisfaction. We may use aggregated data for analytical purposes.

3. Data Security

All collected data is securely stored and accessed only by authorized personnel. We implement standard data protection measures to ensure confidentiality.

4. Sharing of Information

We do not sell or share your personal information with third parties. Information may be shared with relevant railway departments strictly for improvement purposes.

5. Your Consent

By submitting the feedback, you agree to the terms of this privacy policy.

6. Contact Us

If you have any questions about this privacy policy, please contact the station manager or feedback coordinator.